Politica de confidențialitate

Last Updated: October 23, 2025

DorDeAcasa operates this website and online store, including all related information, content, features, tools, products, and services, to provide you, our customer, with a personalized shopping experience (the “Services”).

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through our website or otherwise communicate with us. In the event of any inconsistency between our Terms and Conditions and this Privacy Policy, this Policy will prevail with respect to the collection, processing, and disclosure of your personal data.

By accessing or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described below.

Personal Information We Collect

“Personal information” means data that identifies you or could reasonably be linked to you. This does not include anonymized or aggregated information. Depending on how you use our Services and where you are located, we may collect the following categories of personal information:

  • Contact details: name, address, billing address, shipping address, phone number, and email address.

  • Payment details: card numbers, payment confirmations, financial account details, and other transaction information.

  • Account information: username, password, security questions, preferences, and settings.

  • Order and transaction information: items viewed, added to cart, purchased, returned, exchanged, or canceled, as well as your purchase history.

  • Communications: messages or details you include when contacting our customer service team.

  • Device and technical data: IP address, browser type, device identifiers, and connection information.

  • Usage data: how and when you access or interact with our website and services.

How We Collect Personal Information

We may obtain personal data from the following sources:

  • Directly from you, when you create an account, make a purchase, or contact us.

  • Automatically, through cookies and other tracking technologies when you browse our website.

  • From service providers, who help us process payments, manage logistics, deliver orders, and provide support services.

  • From partners or other legitimate sources, in accordance with applicable data protection laws.

How We Use Personal Information

We use your personal information for the following purposes:

  • To provide and improve our Services, including processing orders and payments, delivering products, managing returns, maintaining your account, and customizing your shopping experience.

  • For marketing and promotional purposes, such as sending you special offers or updates about our products via email, SMS, or other communication channels (where permitted).

  • For security and fraud prevention, to verify your identity, protect our website, and detect unauthorized or illegal activity.

  • For customer support and communication, to respond to your inquiries and maintain a strong business relationship.

  • For legal and compliance purposes, to meet legal obligations, respond to lawful requests, or enforce our terms and policies.

How We Share Personal Information

We may share your information only as necessary and in accordance with this Policy, including:

  • With trusted service providers who assist us in payment processing, logistics, order fulfillment, analytics, and customer service.

  • With business and marketing partners who help us promote and improve our Services, under strict confidentiality obligations.

  • When required by law, to comply with legal processes or government requests.

  • In connection with business transactions, such as a merger, acquisition, or reorganization.

  • With your consent, when you authorize us to share specific data with third parties.

Third-Party Links

Our website may include links to external sites operated by third parties. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

Data Retention and Security

We apply appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system can guarantee absolute security.

We retain your information only as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, or to resolve disputes.

Your Rights

Depending on your jurisdiction, you may have the following rights concerning your personal information:

  • Access – to request a copy of the information we hold about you.

  • Correction – to update or correct inaccurate data.

  • Deletion – to request deletion of your data where legally permissible.

  • Restriction – to limit how we process your information.

  • Portability – to receive your data in a structured, commonly used format.

  • Withdrawal of consent – where processing is based on your consent.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

International Transfers

Your information may be stored and processed outside your country of residence. When we transfer data internationally, we take all necessary steps to ensure that it is handled securely and in accordance with applicable privacy laws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

DorDeAcasa
Email: dordeacasa1@gmail.com

We are the data controller responsible for processing your personal information in accordance with applicable data protection laws.